What I Did

Websites

Evoque creative

WordPress Design & builder. Back-Office Management and developer

One in a Million Properties

WordPress Design & builder. Back-Office Management and developer

Eden Domos

WordPress Design & builder. Back-Office Management and developer

La Primera Sonrisa

WordPress Builder & Design. Booking tool integration with HotelRunner

Productions

Het Spaanse Dorp Polopos

Local Producer / Fixer

Mitsubishi

Assistent Producer / Fixer

Corporate

Co-founder and Co-owner of the Grupo

Part of Grupo Valle del Eden are: Eden Domos, One in a MIllion Properties & Evoque Creative

Manager Content Operations Kids and Family & International Sales Operations

Manager of two operational teams with 14 direct reports

E-Commerce Marketeer

Grupo Erik Editores S.L.

Customer Relationship Specialist

Customer Relationship Specialist for international clients

Experience

2020 - Present

ModSquad

Customer Relationship Specialist for international clients

REMOTE POSITION

2016 - Present

Co-owner and Co-Founder Grupo Valle del Eden C.B.

Ecotourism development and management.
Stakeholder, Sales Director and Advisor / Consultant.

Ecotourism: – Edén Domos
(http://edendomos.com/)

Hotel – HOTEL | POSADA ‘La Primera Sonrisa’ (http://laprimerasonrisa.es/)

Media/Video Production – Evoque Creative 
Producer/Fixer for TV productions and TV commercials
(
https://evoquecreative.com/)

Real Estate – ONE IN A MILLION PROPERTIES (https://www.oneinamillion.properties/)

2019 - 2019

Local Producer / Fixer (Freelance) Fremantle Nederland

Successfully managed my community and provided insight into the digital marketing process and think of strategical ways of placing new top talent at top positions. Effective communication, Interview preparations, with both client and candidate to create the best match.

2017 - 2018

UX Community Manager & Recruitment Consultant
Ariad (former Conversion Talent)

50% remote, 50% Almeria (distributed team)

Successfully managed my community and provided insight into the digital marketing process and think of strategical ways of placing new top talent at top positions. Effective communication, Interview preparations, with both client and candidate to create the best match.

2009 - 2015

Manager, Content Operations Kids and Family & International Sales Operations
ViacomCBS (Former Viacom International Media Networks)

• Main point of contact regarding content sourcing and versioning for the Director of Programming of each cluster within a Brand group and its supporting departments;
• Managing all content related operations for international tent pole events;
• Monitoring service performance and team output to ensure consistent quality in line with brand requirements;
• Ensuring a smooth collaboration throughout the departments;
• Actively drives the exchange of information on all matters relating to the content between the brand teams, the International Content Management Team (ICM), Third Party Vendors and the IMM and across the regional brand organizations;
• Anticipation of operational requirements and challenges and works closely with the Brand and other IMM teams to effectively support them;
• Acts as third level escalation whenever issues between Content Operations, Brand and/or other IMM or VIMN departments occur;
• Identifies and manages efficiencies within the team and advises the brand organization on operational matters;
• Identifies opportunities for innovation and initiates and/or executes projects to implement innovations within the team;
• Manages all HR processes and policies within the team;
• Actively manages resources and people to maintain a healthy work environment, with a strong focus on diversity and inclusion;
• Develops and maintains individual development plans for the staff and coaches team member as required;
• Provides operational support to department projects as required by the Senior Director, Head of Media Desk.

2007 -2007

Producer & Editor
Wunderbox BV

Program for Jetix called: Lekker Buiten Spelen
• Research
• Editing
• Production
• Casting children for the show
• Writing call sheets
• Research for games to play with children
• Producer on location

Education

2007 - 2009

Amsterdamse Hogeschool voor de Kunsten

Bachelor of Theater and Education, Bachelor of Theater and Education

2004 - 2007

ROC van Amsterdam

Art, Culture and Amusement 

2003 - 2004

ROC van Utrecht

Tourism 

1998 - 2003

Sintermeerten College

MAVO

Skills

Remote 95%
Customer Relationship Specialist f 90%
(People) Management 85%
Project Management 80%
WordPress 75%
  • Customer Relationship Specialist
  • Operations Management
  • Influencing and Leading
  • Interpersonal Skills
  • G-suite Applications
  • Tech-savvy
  • Strategic Thinker
  • Digital Marketing
  • Content Creation / Processes
  • Project Management Software
  • Time Management Skills
  • Strategy
  • Opportunity Driven
  • Flexible
  • Loyal
  • Opportunity driven
  • SaaS

Interests

Contact

  • www.koenrobroek.com
  • info@koenrobroek.com
  • +34 622 863 752
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